About HVAC Relay

HVAC Relay is a phone answering service designed around HVAC dispatch. For shops with 3–25 employees, an unanswered call can mean losing an emergency job to the competitor who picked up.

Our focus is practical: distinguish urgent service calls from install estimates, book into the shop’s scheduling software, text the on-call technician, and follow up on missed quotes. Scheduling compatibility and clear escalation rules come first.