Know which calls cannot wait.
A no-heat call from an elderly resident is not an install estimate. HVAC-specific intake captures the situation and routes urgent calls according to your escalation rules.
HVAC-native call handling
Keep working.
Keep the job.
Phone answering built for HVAC shops with 3–25 employees. Triage urgent calls, book service, and alert your on-call tech—while you stay on the job.
Built around dispatch. Not another generic receptionist.
Illustrative call handoff
No heat. Elderly resident.
Urgent intake → on-call technician
Our setup commitments
Your escalation rules, not guesswork
Scheduling fit checked upfront
HVAC context on every handoff
From ringing phone to next step
Not all calls.
The right calls,
handled right.
Heat waves and cold snaps do not wait for a quiet moment. Your answering service should understand what is at stake.
$500–$5,000
Potential value of a single emergency job. Missing the call can mean missing the work.
Turn the conversation into a booking.
Book into your existing scheduling software, with your service area, availability, and job types in mind. We confirm integration fit before setup—not after you commit.
Get the right tech in the loop.
Text the on-call technician with the customer details and reason for the call. Give your team context, not another voicemail to decode.
Keep estimates from going cold.
Follow up on missed quotes so an unanswered conversation does not become a job for the next shop down the road.
The cost of keeping the line covered
Sized for your shop.
$300–$400 / month
Planned service pricing, plus a per-booked-job fee. Confirm your scheduling integration, package, and booking fee before committing.
Free
For individuals getting started
$0/month
- 1 workspace
- Up to 3 team members
- Basic analytics
- Community support
Your next call matters
Stay in the truck.
Not on the phone.
Start with your shop’s call flow, scheduling tools, and on-call rules. Build a handoff that works for the way you actually dispatch.